Frequently Asked Questions

 

 

Q: What travel documents do I need?

If you’re traveling internationally, you’ll need a valid U.S. passport. For domestic trips, just a valid driver’s license or state ID works.

 

Q: How can I pay?

Easy! We take online payments only. Visa and Mastercard are accepted. (Heads up—there may be a small processing fee.)

 

Q: Can I get a refund if I cancel?

Sorry, refunds aren’t available. But that’s why we always recommend travel insurance—it’s your safety net!

 

Q: Do I have to pay every month?

Yep—if you’re on a payment plan, monthly payments are required. Can’t make one? Just shoot us an email so we can work with you. No contact for 60 days = automatic cancellation. All payments are due by 6:00pm on the due date. 

 

Q: What if my roommate stops paying?

 You’ll either need to find a new roommate or cover the price difference for the room.

 

Q: Can I join after payments have already started?

Yes! As long as the trip is still open, you can hop in. You’ll pay the deposit, then catch up with the monthly payment schedule.

 

Q: What happens once I book?

You’ll get an account summary with your payment plan. You can set up auto-pay or pay manually each month—it’s up to you!

 

Q: How do I make my monthly payments?

We’ll send you an invoice by email. Just use that link each month to pay. Easy peasy.

 

Q: What if my roommate cancels?

If they cancel, your package will be adjusted to the new occupancy price—unless you bring in another roommate.

 

Q: When will I get my itinerary?

Your full itinerary will be emailed to you 30 days before the trip.

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